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In Working Order
Repair Service
Call our Repair Service at 6-1-1 for any problems you
experience with your telephone line. Ponderosa will
repair line problems on the telephone company side of
the demarcation point, known as the Standard Network
Interface. This outdoor Network Interface Unit is located
where your telephone service enters your premise.
You Can Help
What’s the purpose of the Network Interface Unit?
If you should report trouble and a visit to your premise
is made, only to find that the problem is your telephone
set(s) or customer/vendor provided and maintained
inside wire, you will be charged for a service call.
Therefore, advanced testing made by you at the
“Telephone Network Interface” may determine if the
problem you are experiencing is in your wiring or the
telephone company’s lines, saving you time and money.
How do you determine where the problem is?
Unplug a telephone that is a good working set. Locate
the new housing marked “TELEPHONE NETWORK
INTERFACE” on the outside
of your home. This unit is
named the Joslyn Model
7090 and looks like the
pictured unit here. Using a
screwdriver, unscrew the
cover swing it to the left.
Inside you’ll find a modular plug and jack like the
ones found in your home along with instructions on
how to test. Now you have disconnected your inside
wiring and plugged your set directly into the telephone
company lines.
Try the telephone. If the problem you
experience in your home continues, try
the test once more using a different
telephone set (if available). If the
problem still continues, contact the
telephone company and report the
problem.
Once you have finished your test,
unplug your set and securely reconnect
the modular jack. Close the cover and
screw the fastener down until the cover
is snug and tight.
But remember, if Ponderosa is called and
the trouble is located in your equipment,
a service charge will be assessed.
If the customer’s presence is required to
perform a service connection or repair, the
Utility will offer a four-hour period within
which service or repair will commence.
Warning
Access to the telephone network is possible
from the “Network Interface” device and as
a result, it is feasible that unauthorized use
may occur. To discourage the possibility of
such use and the resulting toll charges, we
recommend that you secure the device with
a padlock. If you have any further questions
regarding this Warning Notice please
contact our Customer Care Center.
Repair Service/Network Interface
Outside Buried
Telephone
Service Wire
Pedestal
Test Point
Network Interface/
Protector
Aerial Telephone Wire
Telephone Jack
Telephone or Fax Machine
Telephone Inside Wiring
Drop Wire