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The first time a token is used, the dialog box will require users to enter two
consecutive numbers. Enter Security Code 1, wait 30 seconds for a new number to
appear on the token, and then key the second number in the Security Code 2 field.
The Security Codes must match the numbers sent to you by our Online Banking
system in order for the wire transfer to successful transmit. The wire transfer will not
transmit without a successful match.
For assistance with your token, contact Customer Service at 866-378-9500.
Using Tokens:
After completing a Wire Transfer or International Wire Transfer, the user with Approval
authority will click Approve. Click Ok when the window prompts you to confirm the
transaction. Then the following window will appear:
What are Tokens?
Tokens are a security device that add another level of security when making wire
transfer requests. There are two types of tokens: hardware tokens and software tokens.
Bank of Tennessee will issue a hardware token to each user authorized to approve wire
transfers initiated through Business Online Banking. iPhone or Blackberry users with
wire transfer approval authority can download a software token from the App world.
The application is called VIP Access.
All tokens must be registered with Bank of Tennessee. The hardware token will be
mailed to each user and ready to use upon arrival. If you download a software token,
you must provide Bank of Tennessee with the Credential ID. Once the Credential ID is
registered you can begin approving wires using the VIP Access app. The VeriSign VIP
token (hardware or software) will generate a six digit number every 30 seconds.
Token Process
Commercial