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Tradewatch
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The Official E-Newsletter of the Caribbean Export Development Agency • Vol. 8 No. 3 July 2014
EXPORT PROMOTION
Caribbean Export Supports Haitian and DR Call Centres
Caribbean Export has a commitment to supporting the
development of emerging industries in the CARIFORUM States that
it represents. As an export development agency, its primary goal is
to ensure that the capacity of and opportunities for industries such
as customer service to export are expanded by carrying out a range
of interventions designed to achieve one or both of these objectives.
This is particularly crucial for relatively new industries such as the
customer service industry, and call centres in particular. In an effort
to satisfy its mandate, the Agency facilitated the participation of
a delegation of representatives from the Dominican Republic and
Haiti to participate in the 15th Annual Call Centre Week 2014 in
Las Vegas, Nevada, USA from June 9-13, 2014.
The Annual Call Centre Week is the largest and most attended
call centre event in the US, attracting 130 exhibitors, some 1,500
customer service professionals and more than 120 speakers at
each staging. The event offers the benefits of high visibility and
exposure to the global call centre industry, a vast and impressive
setting, numerous skill-based workshops, and unique networking
opportunities.
A short documentary featuring three entrepreneurs who are looking to shape and innovate how the Caribbean uses sustainable energy. The documentary reveals each person’s story and motivation for embarking on their projects and what they hope to achieve. Coming soon to a station near you.Some of the participants speak with exhibitors during Call
Centre Week in Las Vegas, USA
Caribbean Export saw the Call Centre Week as an opportunity
to spur increased investment in Haiti and the Dominican Republic
as part of the trade component of the Haiti-Dominican Republic
Binational Programme of Economic and Trade Cooperation
funded by the EU under the 10th EDF. With the support of CEI-
RD in the Dominican Republic and the CFI of Haiti, the Agency
organized the mission which included a delegation of select
Dominican and Haitian firms.
Through participation in this event, the regional participants
were able to engage in over 100 B2B meetings with potential
investors from all over the world. In the wider context, the Agency
seeks to promote FDI opportunities for Haiti and the Dominican
Republic via a greater interaction with extra-regional investors.
This strategy is aimed at the enhancement of the overall business
and investment climates of Haiti and the Dominican Republic
as a single but multi-faceted investment destination. Ultimately,
the goal is to capitalise on common strengths while highlighting
each country´s unique investment opportunities.
(TW)
Regional participants during Call Centre Week, supported by
Caribbean Export, CEI-RD and CFI