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INFORMATION :: 4
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Optional Services
Repair Service
Dobson Telephone Company is only responsible for the maintenance and repair of
the telephone lines from its facilities. If a customer-requested service call is made,
and it is determined that the problem is located in your telephone or inside wiring,
and not in the Dobson facilities, you will be billed for the service call. If you feel that
the problem is not in your telephone or inside wire, please call the repair office at
1-580-497-2441.
Maintenance Plans
To find out more about SERV U, SERV U+, SERV U LOANER and SERV U
TOTALLY, call Dobson Telephone at 1-580-497-3344.
Additional Listings
The purchase of a separate and additional listing in the telephone directory and
with directory assistance.
Additional Line
If you are frequent users of the telephone, or if a modem or fax is needed for your
personal computer, an additional line with a different telephone number can be
installed in your home.
Looking For Symptoms
Before calling the telephone company, do some checking on your own. This will
save you time and money. When you check, look for the following:
• Cracked plastic housing
• Broken or frayed cords
• A receiver off the hook
A service charge will be applied if a serviceman is dispatched and the problem
was a phone off the hook. This charge will apply even if someone, other than the
person on the account, calls to report the trouble. If you have just one phone that
isn’t working, borrow another working phone and plug it into the same jack. If the
borrowed telephone works, it can be assumed that it is the telephone that needs
repair. If the telephone seems to be in good working condition, please call the
repair office at 1-580-497-2441.
Disconnecting Service
Call Dobson Telephone at 1-580-497-3344 to make the necessary arrangements.
Unlisted Or Non-Published Number
Your telephone number is not listed in the directory and will not be available
through directory assistance. To be unlisted there is a monthly charge.
Fraudulent Billing
Fraudulent billing can lead to prosecution. It is illegal for a person to charge any
calls to another person’s number or calling card without their permission. Persons
placing such calls to avoid payment for service are subject to prosecution, and
if convicted, are subject to imprisonment and/or fines.