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OUR KEY ACCOMPLISHMENTS
Implemented a Revised Records
Retention Policy
Nationally Recognized in Innovation
Received the 2016 Innovator’s Award for the Alternative
Dispute Resolution automation initiative from the
International Association of Industrial Accident Boards
and Commissions (IAIABC)
Implemented a process to review and eliminate costly
paper file storage through a revised retention policy
Achieved Quicker Claims Processing
Implemented a new change-in-condition claims processing
procedure, bypassing the traditional 20-Day Order process,
which successfully reduced claim handling delays
Implemented E-Billing
Initiative
Initiated the regulatory process for the
review of the e-billing requirements
for the E-Billing Model Rule and
Companion Guide
Enhanced Security
Measures
Designated each regional office as a
courthouse to ensure highest level of
response from law enforcement, and
enhanced safety for Commission
visitors and staff
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