2016 Annual Report, Virginia Workers' Compensation Commission

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OUTREACH
Ways to Connect
Event Photos
VWC Website
Mobile-Friendly
ConferenceWebsite
VWC YouTube
CUSTOMER CALLS
STATEWIDE
Trainings and presentations were offered on a range of workers’ compensation topics
across the Commonwealth, reaching stakeholders in the healthcare industry, attorneys,
and claim adjusters. VWC staff from various departments provided information on
mediation, best practices for workers’ compensation attorneys and filing a claim,
medical fee schedule updates, implementation of the Paperless initiative, case law
updates, among others. The Criminal Injuries Compensation Fund provided
77 trainings, reaching more than 3,000 advocates, partners and medical providers.
NATIONWIDE
VWC employees were involved in multiple types of outreach initiatives within six states
during 2016. These included presentations on the effective use of medical fee schedules
in workers’ compensation, as well as VWC’s automation of ADR, a demonstration on
the Commission’s electronic claims and adjudication systems, and as a panel member
on the national discussion of the future of workers’ compensation.
OUTREACH INITIATIVES
VWC TRAINING
CICF 14,306 calls
Insurance 11,808 calls
VWC Call Center 84,595 calls
MAIL
CORRESPONDENCE
Incoming Mail
Outgoing Mail
125,952 pieces
1,963,645 pieces
E-Faxes 65,660 pieces
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