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Complaints are golden
opportunities
•
To build a reputation for
becoming customer oriented.
•
To learn about problems before
they become serious.
•
To spot issues that need to be
addressed.
•
Themost important personwe
come in contact with.
•
A personwho brings us their
wants, it is our job to handle
themeffectively and efficiently.
CUSTOMER
&
PU STAFF
C
PU