2016-17 GNYADA Automotive Workshops & Seminars

22 / 28

GNYADA’S BILLERS’ WORKSHOP
The essential steps to becoming an
effective biller.
Date: Tuesday, August 8, 2017
Time: 10:00am-4:00pm
Instructor: Jean marie Rugg
General manager DmV-DIRecT
Fee: $125 (GNYADA member)
$250 (non-member)
learn the requirements for the DmV desk in the deal-
ership, how to set up the desk to run smoothly, and
requirements to accurately submit items to the DmV.
Workshop highlights include:
n Understanding the process of registering vehicles
in the dealership
n overview of the various DmV forms, including
reports of sale, titles and odometer disclosure
n The fees associated with new vehicle registration
transactions
n The specific terms used in registration processing
n Understanding the DmV timelines
INFORMATION SECuRITY
GuIDELINES FOR
AuTOMOTIVE DEALERSHIPS
establishing and maintaining
information security is a journey, not a destination.
Date: wednesday, August 9, 2017
Time: 10:00am-1:00pm
Instructor: Judy Vann Karstadt, JV Solutions llc
Fee: $85 (GNYADA member)
$150 (non-member)
learn the best practices to help you build your dealer-
ship’s own information security plan.
Attendees will learn:
n what the common risk areas are
n Key data security plan considerations
n How to identify and quantify data risk areas
n How to best adhere to finance regulations
n what you can and can’t do with customer
information
n A formal program to ensure the security of
customer information
MASTER THE WALK-AROuND AND TEST RIDE
Steps to properly and professionally present a vehicle
to your client.
Date: Thursday, August 24, 2017
Time: 10:00am-1:00pm
Instructor: Ken carlson
Director of Training for manage-Rite, Inc.
Fee: $85 (GNYADA member)
$150 (non-member)
learn methods that build product value during this
part of the sales process, through demo ride conver-
sations, speaking to the buyer’s motives, and more.
Attendees will learn how to:
n Plan for the most common customer objections
to driving the vehicle
n Target the features that are most valuable to a
given customer
n create a natural flow of communicating
personalized features and benefits
n maintain control of the sale
ADVANCED NEGOTIATION SKILLS
Become a top-notch negotiator that always brokers
the best deals for you and your customers.
Date: Thursday, August 24, 2017
Time: 1:30pm-4:30pm
Instructor: Ken carlson
Director of Training for manage-Rite, Inc.
Fee: $85 (GNYADA member)
$150 (non-member)
learn how to steer all customer negotiations toward a
win-win outcome. learn negotiating strategies and
techniques that will keep you in the driver’s seat of any
automotive sales situation.
Attendees will learn:
n Social skills that build trust when negotiating
n To demonstrate how the “Deal math” works,
to ease customer apprehensions
n To remove barriers for effective communication
n To plan for objections and prepare counter
strategies
n To establish an honorable reputation
A u G u S T
GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 718.640.2000 • 18