2016-17 GNYADA Automotive Workshops & Seminars

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EFFECTIVE BDC MANAGEMENT STRATEGIES
coach your BDc to deliver higher performance and
better results.
Date: wednesday, June 7, 2017
Time: 10:00am-4:00pm
Instructor: mark Rodriguez
Auto client care, Inc.
Fee: $125 (GNYADA member)
$250 (non-member)
These strategies and methods will optimize the
effectiveness of your BDc Department.
Attendees will learn how to:
n establish practical strategies to get outstanding
results
n Set goals, reward good work and address poor
performers
n motivate, delegate and deal with difficult
employees
n Train new employees to be ready for live calls
n Best measure employee effectiveness
SuCCESSFuL TEAM MANAGEMENT
winning teams are made – they don't just happen.
Date: wednesday, June 21, 2017
Time: 10:00am-1:00pm
Instructor: Bill mcAndrews
william D. mcAndrews & Associates
Fee: $85 (GNYADA member)
$150 (non-member)
learn effective leadership skills to inspire and influ-
ence your staff to achieve team goals.
Attendees will learn:
n How to deal with low performing teams and
individuals
n Key tips to turning around and building successful
teams
n Ideas about how to develop, coach, and motivate
your team
n methods for setting goals, objectives and tracking
performance
n How to develop winning team players
INTEGRITY & PROFITABILITY IN F&I
maintain legal compliance and ethics while
generating revenue.
Date: Thursday, June 22, 2017
Time: 10:00am-4:00pm
Instructor: Judy Vann Karstadt, JV Solutions llc
Fee: $125 (GNYADA member)
$250 (non-member)
F&I profitability is a product of complete integrity.
learn to handle every transaction honestly and in total
compliance with the law.
Attendees will learn:
n The complete array of consumer privacy and
information security rules
n The maze that surrounds disclosure regulations
n How to handle credit analyses
n Proper techniques for presenting products and
services to customers
n Best practices that contribute to a successful
F&I operation
SERVICE ADVISOR TRAINING:
DRIVING CONSISTENT SuCCESS
everything you need to know about being an
outstanding Service Advisor.
Date: Tuesday, June 27, 2017
Time: 10:00am-4:00pm
Instructor: Frank Phillips
FcP-Sales masters
Fee: $125 (GNYADA member)
$250 (non-member)
learn how to increase sales and raise customer
satisfaction in the service drive.
Participants will learn:
n Selling techniques for communicating necessary
service(s) to customers
n methods to build a rapport
n To sell service needs based on benefits to the
customer
n Techniques for handling objections
n How to ensure trust and credibility in
customer relationships
GNYADA’S CENTER FOR AUTOMOTIVE EDUCATION & TRAINING wHITeSToNe New YoRK 718.640.2000 • 16
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