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The Trustees will endeavour to provide a decision (and reasons for the decision) within a
period of four months. If that is not possible then the Trustees will write to you within the
four months allowed with an explanation for the delay and an estimate of the time when a full
response will be delivered.
If you require further details of this procedure you should write to the Scheme Administrator.
The Pensions Advisory Service (TPAS) is available at any time to assist members and
beneficiaries of the Scheme in connection with any pension query that they have or difficulty
that they may have failed to resolve with the Trustees or administrators of the Scheme.
TPAS can be contacted at:
11 Belgrave Road
London
SW1V 1RB
Tel: 0300 123 1047
(website:
www.pensionsadvisoryservice.org.uk )If TPAS is unable to resolve the problem, you can contact the Pensions Ombudsman.
The Pensions Ombudsman may investigate and determine any complaints or disputes of fact
or law in relation to the Scheme referred to him/her.
The Pensions Ombudsman can be contacted at the same address as TPAS. The Ombudsman’s
telephone number is 020 7630 2200. The website is
www.pensions-ombudsman.org.uk .The Pensions Regulator
The Pensions Regulator can intervene in the running of pension schemes where trustees,
employers or professional advisers have failed in their duties.
The Pensions Regulator’s address is:
Napier House
Trafalgar Place
Brighton
East Sussex
BN1 4DW
Tel: 0845 600 7060
(website:
www.thepensionsregulator.gov.uk )Tracing previous pension rights