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CAPITAL EQUIPMENT NEWS
MARCH 2015
33
CONSTRUCTION: ROAD BUILDING
meaning it can then control maintenance
management. The workshop arranges
maintenance appointments in direct con-
sultation with the customer’s schedule
and organises the work to be carried out
in such a way that the workshop visit is
as short as possible. This also includes or-
dering planned spare parts. The vehicle is
thus returned to action and earning money
more quickly. The service is free of charge
for customers with maintenance contracts.
Proactive maintenance scheduling also
decreases repair and administrative costs.
No important repairs or maintenance work
is forgotten – which often results in un-
necessary follow-up costs.
MAN therefore makes proactive mainte-
nance easily accessible, as MAN Service-
Care can be used independently of a ser-
vice contract. Customers with telematics
vehicles that would like to use the service
simply need to allow their MAN service
outlet to access the maintenance data por-
tal. Even the basic service package from
MAN ServiceCare covers all information
required by the workshop for maintenance
scheduling.
Each new MAN vehicle is fitted with hard-
ware (“black box”) at the time of assembly
and which is regarded as standard fitment
on all MAN vehicles. Coupled to the vehi-
cle electronics this box stores all the data
captured from the various functions of the
vehicle’s electronics and provides a com-
prehensive history form the initial start-up.
The information from this box is relayed to
a central data bank operated by a service
provider contracted to MAN. Once the ve-
hicle is sold the new owner has the option
of having access to the stored information
at any given time by signing a maintenance
contract with MAN and using it for his fleet
management or alternatively installing his
own system if he has a dedicated manned
control facility.
The opportunities available with Service-
Care are numerous especially for the small-
er operator who is now able to microman-
age each vehicle and have the advantage of
receiving service notifications by means of
e-mail, sms or direct contact from the ser-
vice controller. Should there be any overdue
service the Head of Maintenance is notified
who enters into a progressive notification
programme to advise the customer and ar-
rangements made to rectify the situation.
MAN ServiceCare makes it possible to for
any customer to optimise the total cost of
ownership, especially the smaller fleet op-
erator who does not have the infrastructure
for a 24/7 monitoring of his fleet.
b
TRA SP RT
“The opportunities available with ServiceCare are
numerous especially for the smaller operator who is
now able to micromanage each vehicle.”