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Police Operations and Data Analysis Report, Morgan Hill, California
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Section 1. Executive Summary
The Center for Public Safety Management, LLC (CPSM), was commissioned to review the operations
of the Morgan Hill Police Department (MHPD). While our analysis covered all aspects of the
department’s operations, particular areas of focus included: (1) identifying the appropriate
staffing/deployment of the agency given its workload, community demographics, and crime levels;
(2) identifying benchmarks for future staffing; (3) evaluating operational effectiveness and
efficiencies; (4) analyzing the current facility, fleet, technology and equipment for operational and
training needs; and (5) analyzing response times for all priority calls for service.
We analyzed departmental workload using operations research methodology and compared that
workload to staffing and deployment levels. We reviewed other performance indicators that
enabled us to understand the implications of service demand on current staffing. We reviewed the
department’s organizational design to determine if the many functions required of a modern police
agency are staffed and structured appropriately.
Our study involved data collection, interviews with key police and city administrative personnel,
on-site observations of the job environment, data analysis, comparative analyses, and development
of alternatives and recommendations.
This report is made up of two parts. The first is CPSM’s operations assessment of the department
based upon interviews with staff, the review of numerous documents provided by the city, and the
site visit by the CPSM team. The second is the data analysis, primarily of patrol workload activity,
based upon the computer-aided dispatch (CAD) records provided by the department. These parts of
the report are complementary to one another. Readers will note that some information, especially
tables and figures, is reflected in both portions of the report as the consultants used the material in
the data analysis to assist in their assessment.
As part of this Executive Summary, CPSM offers general observations that we believe identify some
of the strengths and challenges facing the department. Additionally, we have included a master list
of recommendations for consideration, which we believe will enhance organizational effectiveness.
It is important to note that in the pages that will follow, we will address specific divisions and units,
and provide details that formed the basis for the observations and recommendations offered.
Should the city of Morgan Hill and the Morgan Hill Police Department choose to implement any or
all of these recommendations, it must be recognized that some will take not just weeks, but months
or years, to fully complete. The recommendations are intended to form the basis of a long-term
improvement plan as the city and department continue to grow.