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68
AGGREGATE CALL TOTALS AND DISPATCHES
In this report, each citizen-initiated emergency service request is considered a call. During the
year studied, there were 5,508 calls in the MHFD and SSCCFD coverage areas. Of these, 28 were
structure fire calls and 164 outside fire calls. Each dispatched unit is a separate "run." As multiple
units are dispatched to a call, there are more runs than calls. The department’s total runs and
workload are reported in the second section of this analysis.
Calls by Type
Table 8-1 shows the number of calls by call type, average calls per day, and the percentage of
calls that fall into each call type category. Figures 8-1 and 8-2 show the percentage of fire calls
by type separated by the call’s location in either MHFD’s or SSCCFD’s coverage area.
TABLE 8-1: Call Types
Call Type
Number of Calls by
Location
Total Calls
Calls
per Day
Call
Percentage
MHFD
SSCCFD
EMS
2,037
824
2,861
7.8
52.0
MVA
166
299
465
1.3
8.4
EMS Total
2,203
1,123
3,326
9.1
60.4
False alarm
223
115
338
0.9
6.1
Good intent
38
69
107
0.3
2.0
Hazard
82
51
133
0.4
2.4
Outside fire
57
107
164
0.4
3.0
Public service
311
96
407
1.1
7.4
Structure fire
5
23
28
0.1
0.5
Fire Total
716
461
1,177
3.2
21.4
Automatic aid received
9
249
258
0.7
4.7
Cancelled
138
96
304
0.8
5.5
Mutual aid
NA
NA
443
1.2
8.0
Total
3,066
1,929
5,508
15.1
100.0
Note:
All mutual aid calls and 70 cancelled calls occurred outside of both MHFD’s and SSCCFD’s areas.