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CONSTRUCTION WORLD
SEPTEMBER
2016
EQUIPMENT
Based in Benoni, Gauteng, Floor Maintenance Equipment Services
has been trading in South Africa for 21 years. In addition to repairs
and maintenance on industrial cleaning equipment, the company
also rents out compact equipment to amongst others, the construction,
airport, road building and food and beverage industries.
Van Vuuren was extremely impressed with his first 701 skid steer loader
that he purchased from Wacker Neuson a little over a year ago. “When I
later needed to upgrade to a bigger model to meet different application
requirements, I had no hesitation in deciding to buy the larger Wacker
Neuson 901 skid steer loader and I’ve never looked back. These machines
deliver top quality power, are exceptionally operator-friendly and easy to
manoeuvre, features which my customers truly appreciate.”
Using many different attachments such as milling tools, augers, forks,
buckets and breakers on his skid steer loaders, Van Vuuren appreciates the
fact that both machines can conveniently take virtually any attachment,
including hi-flow or standard-flow. “This remarkable versatility saves me a
lot of time and money,” he adds.
When it comes to after-sales service, Leon says here tooWacker Neuson
comes up trumps and he compliments the company’s sales team and
Regional President for sub-Saharan Africa, Eugene Brown, for their helpful
and hands-on approach. “I will always highly recommend Wacker Neuson
to anyone. When there is a problem, Wacker Neuson sorts it out, and with
their national footprint, my life is made much easier.“
As I buildmyWacker Neuson fleet, I look forward to further strengthening
the relationship with this professional company who is without any doubt
my preferred compact equipment supplier,” says Van Vuuren.
“We are really fortunate to have customers like Leon, who are prepared
to walk the path with us in building a strong reliable partnership between
our companies,” says Brown.
The coveted Ipsos awards measure
the vehicle owners’ satisfaction when
purchasing and servicing a vehicle and
recognition is given to top achievers in the
following categories:
• Passenger Vehicle (PC) Purchasing
Experience
• PC Servicing Experience
• Light Commercial Vehicle (LCV)
Purchasing Experience
• LCV Servicing Experience
Isuzu scooped two gold awards, one for
Purchasing Experience (LCV) and one for
Servicing Experience (LCV) and after achieving
gold four years in a row, Isuzu earned the
platinum award for consistently achieving
excellence in the LCV Purchasing Experience.
Brian Olson, General Motors sub-Saharan
South Africa vice president of sales, service and
marketing, commended the sales and after sales
teams for excellent performance.
“Putting the customer at the centre of every-
thing we do, is one of our core values and we
are pleased that Isuzu delivered on this promise.
We continuously strive to meet and exceed our
customers’ expectations and the IPSOS Award
is testimony to this,” says Olson.
The legendary Isuzu KB is proudly built at
GMSA’s plant in Port Elizabeth for almost 40
years.“Our skilled workforce knows what it takes
to build a bakkie. Over the decades the men and
women on the lines have repeatedly proven
their ability to not only build in durability, but
quality too,” says Olson.
He further explained that GMSA spends
more than 60 000 hours per year to train sales
and technical staff with critical skills necessary
to deal with customers and products and
to improve the overall quality of customer
experience. “We pride ourselves in supporting
our customers and their Isuzu’s with factory
trained technicians, using only Genuine parts
in our bakkies. Isuzu has an outstanding repu-
tation for being trustworthy and reliable. We
are committed to provide our customers with
PREFERRED COMPACT MACHINE SUPPLIER
“Wacker Neuson has made a difference to my
business and I plan to replace my entire fleet of
machines with Wacker Neuson equipment in the
very near future,” states Leon van Vuuren, owner
of Floor Maintenance Equipment Services.
Wacker Neuson 901 skid steer loader delivers top quality power for
Floor Maintenance Equipment Services.
Wacker Neuson South Africa – preferred compact machine supplier for
Floor Maintenance Equipment Services.
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IPSOS QUALITY AWARDS
Isuzu was named one of the top performing brands by customers in
the latest Ipsos Quality Awards for sales and service experience in the
Light Commercial Vehicle segment.
service of the highest standard,” says Olson.
Ipsos, which is one of the world’s largest
market research companies, has been
conducting syndicated market research on
behalf of the South African automotive industry
since 1991, albeit under various names: Proac-
tive Marketing, Synovate and Ipsos.
Patrick Busschau, business unit director of
Ipsos hands over the Platinum Award to
Brian Olson, General Motors sub-Saharan
South Africa vice president of sales, service
and marketing.
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