Standard_Drives

Standard Drives Buyers Guide

123

Prices and data subject

to change without notice

Warranty Coverage and Technical Support

Warranty Coverage

Warranty period is 36 months after shipment from the company.

This includes all drives, panels and 18 Pulse / MultiPulse panels,

but does not include the DV300 DC Drives. The DV300 DC Drives

have a warranty period of 18 months after shipment only. Before

calling the Post Sales Service number to determine warranty

status, the drive serial number will be required. The serial number

is located on the drive nameplate.

Extended Warranty Pricing (Excludes DV300 DC Drives)

For an extended warranty period of 12 months, add 10% to the

net price. For an extended warranty period of 24 months, add an

additional 20% to the net price.

After Shipment

Price Addition

36 months

None–Standard Warranty

48 months

10% Net Price Adder

60 months

20% Net Price Adder

Out-of-Warranty Procedures

When the defective part has been identified, contact your local

authorized GE standard drives distributor to order a replacement

part.

For Pre-Sales application support and post sales

troubleshooting and installation support, call:

1-800-GE1-STOP

(1-800-431-7867, United States)

(1-804-965-1062, International)

If assistance is required to determine warranty status,

identify defective parts, or obtain the name of your local

distributor, call:

1-888-GE-RESOLve

(1-888-437-3765, United States)

(1-804-965-1062, International)

GE Post Sales Service Center

Technical Support