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Furniture Essentials
Quality Test + Warranty
Quality Testing
As a company, we are committed to producing safe products that our customers will enjoy
for many years to come. Although we are unable to reveal the exact tests we perform on
our products, we can confidently say our testing standards meet, and often exceed, industry
standards. In order to achieve this high level of testing standards, Williams-Sonoma, Inc. has
dedicated Quality Assurance teams at various stages of a products lifecycle – including product
development to the moment it leaves our hubs/vendors to be shipped to the customer.
In an effort to provide better context to our testing standards, below are a few of the things we
always test for prior to manufacturing and shipping a product.
Analytical
Hazards
Colorfastness
• Total Lead content in surface
coating
• Flame retardant contents
• Enclosures
• Child safety for storage units
• Sharp points
• Sharp edges
• Colorfastness to light
Physical Characteristics
Performance
Workmanship
• Dimensions
• Dimensions – seat
• Dimensions – height – seat
• Weight
• Foam Density
• Plastic thickness
• Environmental Test
• Gloss
• Resistance to corrosion
• Moisture Content
• Backrest strength test
• Base test
• Impact durability
• Drop Test
• Stability Test
• Leg Strength
• Durability
• Wear and fatigue for hinged doors
• Ease of Assembly
• Water repellency or water
resistant
• Stain Resistance
• No major defects
• Finished edges
• No components missing,
malformed or fractured
• No hardware missing
• No loose component and
unsecure fastening where ridgidity
is required
• No scratches, dents, cracks,
marred or discolored surface
• Proper and even adhesion
• Welds are smoothly ground, not
over ground and free of pits and
splatter