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Organizational Resilience | BSI and Cranfield School of Management
step in within 15 minutes and contingency budgets that you can give this person,
which they are free to distribute, because you can’t wait for headquarters to give
approval.” Interestingly, sometimes these are not the obvious leaders of these
departments, because in an emergency situation “the established leader may not be
the right person.” Infosys takes the same approach with strategy and innovation. If
something is not working it asks ‘How quickly can we change KPIs? How quickly can
we change leadership and structures without disrupting the momentum of the flow
of operations?’ Most companies measure the performance of units and employees
on an annual basis. But “who can predict what’s going to happen 12 months from
now?” Goals are set for “how the world is today, but if something changes we need
to be able to change the goals of 200,000 employees quickly, and realign the whole
organization. That is the nirvana state if we can get there – change KPIs in say, a
fortnight!” According to Deepak, Infosys “still has a way to go in that, but this is the
way we are thinking.”
“Infosys is now
moving from a pure
services model to
a software plus
services”