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Organizational Resilience | BSI and Cranfield School of Management
simulates low probability events, even those with “less than 0.01%” chance of
occurring, “just to make sure that the disruptions we meet every day, don’t become
the only things that we worry about”.
Because NxtraData deals with disruptions every day, it is “able to dream up
disruptions that we haven’t seen or heard of, and think through what we would do
if that happened.” The ability to anticipate problems and adapt to issues is also
enhanced through diversity, which has three aspects: diversity of age, diversity of
background and the open culture. It’s “a fantastic mix of people from completely
diverse backgrounds, IT and telco. They’re technology-oriented but they’ve got very,
very different ways of thinking and their brains are synapsed in very, very different
ways.” There are also people “fresh out of school” and more experienced employees
in their 40s. A key cultural strength is the ability “to tell anyone what you’re thinking
or if you have a concern or a worry.” Neil states, “I don’t care what level you’re at in
the organization or how far away you think you are removed from me, if you have
something that you think is important then you come and tell me. If you’re not being
listened to, then it’s okay for you to come and tell me.”
Organizational Resilience is “in the DNA” of NxtraData: “Our employees know that
everything they do on a daily basis determines their safety, the welfare of their
family, the welfare of our customers and our brand. Whilst, “there is no excuse for
not following a process… what I have discovered over many, many years of working
in business and in the military is that it is very rarely the individual who we can
“blame” for something; it is invariably a gap in the process – invariably.”