63 / 164
61
LicensedPractical /VocationalNursing (LPN/LVN)
CommunicationSkills fortheHealthcareProfessional
LaurieK.McCorry, PhD
978-1-58255-814-1 • February2011 • Softbound •6” x9” •256pp. •30 Illus. • 15Tables
Communication Skills for the Healthcare Professional
is a
comprehensiveyet compactguideto learningessential communication
skills thatwill prepare students for success as healthcareprofessionals.
Intended to supplement the clinical coursework students complete in
thefirst one to twoyearsof all alliedhealthprograms, the book uses a
broad rangeof examples, role plays, and scenarios from virtually every
healthcare field, enabling both instructors and students to use it as
an essential resource for mastering any area-specific communication
skill. Each chapter provides students with objective and short-answer
questions to test comprehension of the material, as well as more
complex clinical applications that encourage students to develop the
critical thinking skills they will need every day as professionals in the
healthcare industry.
Features
• Presents the fundamentalsof communication skills geared
specifically for students in thealliedhealthprofessions.
• Includes a clear, concisepresentationof theprinciplesof
communication theoryaswell asverbal andnonverbal
communication.
• Instructs thehealthcareprofessional onhow to communicatewith
patientswhoseabilitymaybe impactedbyanxiety, anger, cultural
differences, languagedifferences, visual impairment, hearing
impairment,mental or emotional disturbance, age, denial, or
confusion.
• Organized into threemain sectionsoutliningbasic communication
principles and their uses in clinical andadministrative settings.
• Compact anduser-friendly format.
• Chapterson cultural sensitivity, adapting communication toa
patient’s ability tounderstand, anddealingwithother roadblocks
provide studentswith techniques tohandlemany situations that
theywill encounter as healthcareprofessionals.
• RolePlayboxes interspersed throughout the chapters teaches
students how towork throughvarious scenarios that theymay
encounter inpractice.
• LearningObjectivesopeneach chapter and identify thepoints that
students canexpect to learnandunderstandby theendof the
chapter.
• Short-answerQuestions at theendof each chapter prepare
students tomoveon to thenext learning topic.
• Clinical applications, included ineach chapter, offermore complex
scenarios tohelp studentsdevelop the critical thinking skills they
will need toapply inpractice.
Table of Contents
Part I: PrinciplesofCommunication
Ch. 1:TheCommunicationProcess
- Introduction
-TherapeuticCommunication
- ADefinition of Communication
-The Five Steps of theCommunication
Process
Ch. 2:NonverbalCommunication
- Introduction
-Types ofNonverbal Communication
- ProperNonverbal Communication Skills
for theHealthcare Professional
Ch. 3:VerbalCommunication
Part II:ClinicalCommunication
Skills
Ch. 4: ProfessionalCommunication
andBehavior
Ch. 5: InterviewingTechniques
Ch. 6:AdaptingCommunication toa
Patient’sAbility toUnderstand
Ch. 7: Patient Education
Ch. 8:Cultural Sensitivity in
HealthcareCommunication
Part III:Administrative
CommunicationSkills
Ch. 9: ElectronicCommunication
Ch. 10: FundamentalWritingSkills
. . . Abridged tofit