57 / 72
57
N O V E M B E R , 2 0 1 7
See the complete list of Ultimate Sponsors on page 2 of this issue.
implementation, community-wide improvements and fiscal
recommendations are a few facets of a healthy community.
We provide complimentary check-ups to help ensure that
your community is a healthy community.
What might someone be surprised to learn
about your company?
AANJ clients are surprised to learn how diverse our expe-
rience is and how hands-on and accessible our managers
are. Our after-hours emergency number is answered by a
person. Managers are notified immediately so they can
address the emergency in real time.
Clients are often surprised at our “Team” management
approach to meet the physical, fiscal and operational
needs of each community. Attentive and diversified support
is given to each client with specialized support in service,
technical and advanced management needs.
Maintenance, accounting and help departments are
assets our communities share, allowing managers to effi-
ciently “take care of the community”.
Sharing experience, knowledge and resources with one
another as well as assisting with “out-of-the-ordinary” prob-
lems helps make our managers more efficient; resulting in
smoother running communities.
What trends do you see for the Community
Association Industry?
We see a few areas that will be important for our
industry. POS, communication, remote or automated
services are permeating our industry – with extremely
positive results. Communities are engaging “Doorman24”,
“ConciergePlus” and “BuildingLink”. Services are tailored
to a specific community, streamlining processes while elimi-
nating mistakes and effectively managing expenses.
Pressing the “Doorman24” button on the intercom call
box sends an alert to Doorman24’s 24/7 Central Station,
creating a video and audio connection between the deliv-
ery person and the Doorman24 agent.
The ConciergePlus and BuildingLink solutions are cost-ef-
fective tools effectively handling amenity bookings, package
deliveries, package/visitor tracking and visitor parking.
“Virtual security solutions” are for communities that want
the presence of security, but cannot finance the expense.
The virtual presence is operated via a video monitoring
center.
Share one of your most memorable moments
in the Community Association industry.
My most memorable moment was the response my team
and I had in the wake of Superstorm Sandy. Many commu-
nities were severely affected – the 55+ communities required
extensive attention. In preparation for the storm, I made it a
point to secure as many supplies from local hardware stores,
pharmacies and farmer’s markets as possible. Wheelchairs,
flashlights, generators and bushels of fruits and vegetables
were donated. Neighbors caring for neighbors. While
the preparation helped, nothing could have prepared this
community for a projected two week loss of power. By day
5, supplies were thin and the generators could only get us so
far. I decided it was time to take up our local and state repre-
sentatives on years’ worth of promises to assist with anything.
I called the Mayor, State Senator and Governor’s office. I
pleaded and persisted until I was able to get all three offices
on a conference call, November 5th at 4pm. Our elected
officials were willing to do whatever was necessary to ensure
our neighbors were able to safely enjoy their homes. By
6pm, the downed tree was lifted, the powerline was repaired
and power to the community was restored. When the Board
President relayed this information I felt a sense of pride, for the
work I had put in, the level of service my team had provided
and for the elected officials who came to the rescue.
What sets your company apart from your competitors?
The true hands-on service and flexibility we provide all
our clients sets us apart. AANJ has specialists servicing
each entity of day-to-day property management, ensuring
our clients receive the best level of complete management
services. When a client calls our office for a specific pur-
pose, they are directed to a specialist to answer to their
inquiry. Our managers are cross-trained on all aspects
of management including accounting, budgets, contract
negotiations and solicitation of competitive bids.
n