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RAC and Towergate:
working in partnership to create
an enhanced customer proposition for LEI, FNOL and
Motor Claims Management.
Further to our recent discussions, we are offering Towergate Insurance
RAC legal and accident management services for your consideration:
Phase 1: A proposal to replace existing private and commercial
vehicle LEI provision and FNOL for Towergate private car
customers.
Phase 2: Options for an end-to-end Motor Claims
Management proposition for all Towergate motor customers
Building on our partnership to date
RAC have enjoyed a successful
relationship with Towergate for a
number of years, helping to develop
your insurance and group breakdown
propositions and providing your HGV
LEI product.
We understand you are reviewing your
motor claims and motor LEI provision
and exploring the available options to
receive these services from a single
supplier.
Building on our existing partnership,
this document details how RAC can
extend the range of services
Towergate receive from us by
providing additional Legal Services
and Motor Claims Services.
Expanded Legal Services
We are offering a motor Legal
Expenses Insurance product that is
an improvement on your existing
cover providing significant benefits for
your customers.
RAC already provides legal advisory
services for brokers, insurers and
bank customers together with our
own membership base. We have a
team of in-house legal specialists to
provide this service and last year took
30,000 calls.
Motor Claims Management
RAC deliver services across FNOL,
repair deployment and TP
intervention to a full end-to-end
outsourced accident and network
management. We offer these through
a modular approach to meet the
differing requirements of our
partners.
Phased implementation approach
We are aware you have one provider
for private and commercial vehicle
LEI and they also provide FNOL for
your private car customers. With this
in mind we are proposing a two-
phased approach to the transition of
your services to RAC.
Phase 1
To consider RAC as a direct
replacement for your existing provider
for motor LEI and FNOL.
Phase 2
To work with you as part of a
wider Towergate project team to help
support and shape an end-to-end
motor claims offering for a seamless
customer journey.
,
Benefits for Towergate:
The use of our trusted brand to deliver
great customer service
Enhanced Legal cover for your LEI
policyholders underwritten by RAC
Partnering with a business that
understands and will support your
vision to provide a consistent motor
claims journey for all your customers
Improved retention and enhanced
add-on rates
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