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Led by a management
team with extensive
experience in insurance,
motor claims and
uninsured loss recovery,
our teams provide an
extremely efficient ULR
service.
We work closely with our partners to
ensure we meet requirements,
understand processes and quickly
address any potential issues. Our
approach to claims handling and
working with our corporate partners
ensures that our solution includes
the following capabilities:
›
›
Notification of claims
electronically, by email or by
phone
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›
Bespoke contact strategy
so we
can adapt our service to suit your
own FNOL process, whether you
are utilising:
- RAC’s FNOL services
- Towergate Insurance’s own
claims services
- Customers contacting RAC
Legal Services direct
›
›
RAC claims handlers will always
proactively pursue the three step
process illustrated opposite.
›
›
This process has ensured that,in
2017, we recovered 97% of our
customer’s losses and 95% of
claims were settled or passed to
solicitors within 6 months of
losses received.
Claims falling outside this ‘fast track’
approach (for example, with complex
issues such as liability disputes) will
be passed to experienced specialist
handlers. This approach means we
deliver the best and most efficient
service possible.
We’ve also introduced a number of
market leading innovations,
including:
›
›
Quick settlement solutions
for
excess recovery and repairs
›
›
Dispensing with detailed claim
forms.
We only ask for forms
when absolutely necessary, such
as liability disputes and loss of
earnings claims
Our litigation service will be
supported by Lyons Davidson
Solicitors.
Uninsured Loss Recovery (ULR)
‘fast track’ claims process
Losses sent to the insurance
company
1
2
3
Notice of intention to issue
court proceedings sent, to
give the ‘at fault’ party one
last chance to pay
File passed to solicitors to
issue proceedings
RAC claims handlers will
always proactively pursue the
customers’ losses following a
strict three step approach: