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technology and we help
clients create integrated
workplace, technology and
HR initiatives. Companies
can now create a baseline
experience score, and in
true test and learn fashion,
identify EPS2 actions and
measure and report results.
EPS2 helps clients move
from costs to adding value.
How can you improve your
EPS2 score?
BB:
There a few things you
can do. First, EPS2 measures
the employee experience in
terms of six basic workplace
attribute categories:
1. Location
2. Workplace
3. Technology
4. Amenities
5. Services
6. Customs & Polices
We score how important the
attributes and outcomes in
each category are, and how
effective the company is at
delivering. Our diagnostics
then indicate top priority
actions that would improve
the employee workplace
experience. Clients find they
can bolster their business
cases with these KPIs
and follow up with true
experience improvement
measures to showcase
success.
1. Improve Employee
Retention and Attraction
2. Improve Operational
Efficiency
3. Improve Employee
Engagement
4. Bolster Employee
Productivity
5. Improve ROI
How does Experience per
SF™ work? And how does
this help clients improve
an employee workplace
experience?
BB:
Experience per SF
(EPS2) is an industry
differentiator borne
out of the needs of the
marketplace and leaders
diligently searching to
create, measure and monitor
employee’s workplace
experiences. Through
surveys, observations and
focus groups Cushman
& Wakefield can now
break down an employee
experience across 33
attributes and 10 experience
outcomes to help a client
truly score a workplace
experience and prioritise
experience improvement
initiatives. These initiatives
are much broader than
just real estate. Cushman &
Wakefield recommendations
are balanced between
people, place and
Cushman & Wakefield’s
new diagnostic tool called
Experience per SF™ helps
clients pinpoint priorities
that lead to the following
business benefits:
These categories allow us to measure
work-life balance experiences; personal
and social experiences; and learning.
Success comes through implementing
EPS2 actions and capturing
improvements to the experience score.
Ability to separate EPS2
scores by market, building
and business unit to
Bolster
Employee Productivity
4
Identify potential over
performing areas and
re-distribute resources
and funding to improvement
areas to
Improve ROI
5
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FOCUS
RENEW
TEAM
BOND
LEARN
INDIVIDUAL
SOCIAL
LIFE
WORK
A
BETTER LENS
ON THE EXPERIENCE TYPES
BRYAN BERTHOLD
Managing Director, Workplace
Strategy & Change Management
bryan.berthold@cushwake.com45