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PROGRAMS
2015-16
2016-17
2017-18
2018-19
Actual
Budget
Adopted
Projected
Appropriation
830,025
973,778
989,113
1,004,878
Full Time Equivalent Positions
6
6
6
6
Appropriation
5,694,963
6,350,886
6,694,979
6,864,589
Full Time Equivalent Positions
93
93
93
93
Appropriation
519,786
535,573
609,837
618,586
Full Time Equivalent Positions
2.8
2.8
2.8
2.8
Appropriation
0
2,960,013
2,963,979
3,009,046
Full Time Equivalent Positions
0
0
7
7
Departmental Objectives
PERFORMANCE MEASURES
2015-16
2016-17
2017-18
2018-19
Actual
Budget
Adopted
Projected
Workload Measures
Number of monthly educational contacts
61.0
50.0
50.0
50.0
Number of people contacted via educational events
4,271
2,000
2,000
2,000
Total calls dispatched
429,942
440,235
440,235
440,235
Number of in-service training sessions
6
6
6
6
Efficiency Measures
Seconds to dispatch law high priority calls (120 seconds goal)
116 sec
118 sec
118 sec
118 sec
Support Services
The Support Services Division is responsible for the acquisition, configuration and maintenance of computer, server and network equipment and
all information technology equipment and services. These systems include network, CAD and mobile data network, and all associated software
systems. This group is also responsible for the CPE, automated call distribution system, and logging recorder systems. This division provides
after hour on call duties for the department.
METRO COMMUNICATIONS FUND
Metro Communications Administration
Administration section includes the Metro Communications Director who creates and manages the department goals and objectives. This
section also provides executive management for Guilford Metro Emergency Communications, Training/Quality Assurance, 911 Information
Systems, and Technical Services including budget, planning and personnel management.
Emergency Communications
This division is the first point of contact for the citizens to reach public safety emergency responders 24 hours a day, seven days a week
throughout Greensboro and Guilford County. The division provides dispatch services for the Greensboro Police, Greensboro Fire, Guilford
County EMS, Guilford County Sheriff, and Guilford County Fire. This division also provides after-hour emergency contact for multiple City
departments and is involved in city-wide emergency coordination.
IT Public Safety
This division focuses on the complex issues of compliance and leverages technology that can be used within both the Police and Fire
Departments while ensuring the technical standards are consistent with that of the organization’s best practice.
Provide exceptional customer service via EMD and EFD protocol compliance per year.
Maintain and/or exceed national standards for employee training.
Decrease call processing time for emergency responders.
Increase responsiveness for timely processing of public information requests.
Maintain or exceed standards for accrediting agencies such as CAAS, CALEA, Priority Dispatch, ISO.