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June 2016
Construction will begin shortly
to transform the centre into a
world class customer service
centre.
The objective is to create a friend-
lier and more welcoming environ-
ment for customers to engage with
the city’s Revenue Shared Services
CentreDepartment. The entire Centre
will be revamped and a state of the
art queuing system will be installed
to improve efficiency and customer
experience.
The city’s spokesperson, Kgaman-
yane Maphologela, says the revamp
was necessitated by the significant
growth in the region in the past few
years. Although we are excited about
the renovations that are aimed at
benefitting our customers, we would
like to apologise for any inconve-
nience that arises. This is all in an
attempt to improve the customers’
experience.”
Maphologela adds that during the
revamp a temporary office will be
set up in order to continue servicing
customers. The temporary office will
be operating from the ground-floor
in Thuso House, 61 Jorissen Street,
The programme is aimed at
developing and empowering
black businesses, particularly
small to medium enterprises. The
tradesmen andwomenwere selected
based on a range of criteria devel-
oped by Builders together with train-
ing partners, Black Supplies.
The programmewas launched last
year and aims to provide additional
skills and requirements to assist
tradesmen and women with their
businesses. The six month training
programme includes business plan
development, website creation and
business management. Participants
were chosen from communities
surrounding Builders Superstores
in Tembisa, Evaton, Cosmo City and
Vosloorus in a bid to become skilled
professional and preferred suppliers
within their communities.
As part of the programme, builders
also assistedprogramme participants
to register their BBBEE companies
and tax forms. Builders also supplied
participants with iPads, in order to
enable the tradesmen and women to
run their businessesmore effectively.
“As Builders, we are committed
to principles of empowerment and
community upliftment, which is
why we introduced the Builders En-
terprise Development Programme.
This programme gives Builders the
opportunity to play a real role in
the sustainability and growth of
our country’s economy,” says Nkele
Mukhari of Builders. As they continue
their venture into business, these
tradesmen and women are now able
to do so equippedwith the necessary
training required for successful busi-
nesses. Builders supplied marketing
materials, a starter pack and tools. ■
Enterprise programme
Braamfontein. The revamp includes:
• A walk in Centre of Excellence that
will provide a more integrated,
efficient one stop service to the
customers.
• A new state of the art queuing
system.
• A refreshing, welcoming area for
customers to engage with the city.
• Space optimisation to ensure
that customers are served
professionally.
• More capacity to accommodate
the growing numbers of
customers.
• Easy access to the facility.
The first group of 30 tradesmen and women from the Builders
Enterprise Programme recently graduated at a ceremony, held at the
Parktown Protea Hotel.
City’s Customer Service Centre
undergoes revamp
The City of Johannesburg’s Thuso House Customer Service Centre in
Braamfonteinwill undergoamajor facelifttoaccommodatecustomers.
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