2017 VWC Annual Report

15 / 28

CUSTOMER CALLS
CICF
Calls
11,567
MAIL CORRESPONDENCE
Insurance
Calls
14,853
VWC Contact
Center Calls
88,034
Pieces of
Incoming
Mail
135,795
Pieces of
Outgoing
Mail
2,080,935
E-Faxes
Received
63,109
ONLINE ENGAGEMENT
VWC
Website
Visitors
673,878
VWC Conference
Website
Visitors
6,455
5 external videos added in 2017
2,475 total video views during 2017
Published first tutorial video, Filing Form 61A Online
External
Communications
Sent
74
SOCIAL PLATFORMS
Established in January 2017
Allows users to sign up to receive Commission news and updates
2,436 subscribers
14,170 total emails read or shared by VWC subscribers during 2017
Established VWC on Linkedin in July 2017
7,890 impressions in six months
EMAIL SUBSCRIPTION SERVICE
14