2017 VWC Annual Report

Web

File

WebFile

Significant Usage in 2017

WEBFILE

PAPERLESS

USERS

INCREASED

67%

27%

DOCUMENTS

FILED VIA

WEBFILE

2016 vs. 2017

Technology

in an innovative state agency

Optical Character Recognition (OCR)

With the addition of an OCR program, all incoming

documents are now enabled for text recognition. This

allows all internal and external users in WebFile to

search for specific text within the system. This feature

is also available for outgoing documents.

System Enhancements

The Information Systems team implemented more

than 500 system enhancements and software fixes

during 2017. Commission system analysts wrote

requirements and supported the implementation of

334 system changes and the team closed more than

800 tickets.

Variance Process Redesign

A new Variance Evaluation and Notification Process

was designed in 2017. Considerable benefits include

more accurate and accessible payments data, a

simplified and ultimately less risky process and

access to transaction details; making it easier for

customers to evaluate information.

Enhanced use of technology in 2017 included a newly

enabled video conference system, enhanced mobile

friendly conference website, automated trainings,

videos, and webinars.

WebFile is the Commission’s online portal to electronic

records. This paperless option is available to attorneys,

claimants, and claim administrators. Using WebFile

eliminates the need to send hard copies and gives users

secure access to documents 24 hours per day.

Go Green!

Learn more about using WebFile at