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First published in 2015
COPYRIGHT © 2015
Case Management Society of Australia and New Zealand (CMSA).
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording or by any information storage and retrieval systemwithout prior permission
from both publishers. The Australian Copyright Act 1968 (the Act) allows a maximum of one chapter or 10 percent of this
book, whichever is the greater, to be photocopied by any educational institution for its educational purposes provided
that the educational institution (or body that administers it) has given a remuneration notice to the Copyright Agency
(Australia) under the Act.
ACKNOWLEDGEMENT
The CMSA Board of Directors wish to acknowledge Kathy Day, Lorraine Poulos (Lorraine Poulos & Associates) and Raechel
Barber for their contribution.
The CMSA Board of Directors wish to acknowledge Catholic Community Services NSW/ACT commitment, support and
alignment to the Society’s vision to lead the advancement of excellence in case management knowledge, expertise and
practice and attribute national recognition to the role of the case management practitioner and professional as a specialist
discipline within Australia and New Zealand.
PUBLISHER
Case Management Society of Australia and New Zealand (CMSA).
Email:
cmsa@cmsa.org.auWebsite:
www.cmsa.org.auISBN: 978-0-646-93541-6