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TABLE OF CONTENTS
INTRODUCTION: NATIONAL SKILL SET FOR EFFECTIVE CASE MANAGEMENT
......................................................... 1
SCOPE AND PURPOSE OF THE NATIONAL SKILL SET WORKBOOK (NSSW) . ..................................................... 1
INTERPRETATION OF THE NATIONAL SKILL SET WORKBOOK (NSSW) ............................................................. 1
INSTRUCTIONS FOR THE IMPLEMENTATION OF THE NATIONAL SKILL SET WORKBOOK (NSSW) ................... 1
NATIONAL SKILL SET WORKBOOK (NSSW) RECORD .......................................................................................... 2
NSSW STANDARD ONE: CASE IDENTIFICATION (SCREENING) AND ASSESSMENT RECORD.............................. 3
NSSW STANDARD TWO: PLANNING RECORD ..................................................................................................... 4
NSSW STANDARD THREE: MONITORING RECORD ............................................................................................. 5
NSSW STANDARD FOUR: EVALUATION AND OUTCOMES RECORD .................................................................. 6
CHAPTER ONE
NATIONAL KEY SKILL SET FOR CASE MANAGEMENT ....................................................................................................... 7
NATIONAL KEY SKILL SET MATRIX ..................................................................................................................................... 7
1. ADVOCACY ............................................................................................................................................................. 7
UNSKILLED ........................................................................................................................................................ 7
SKILLED . ............................................................................................................................................................ 7
2. CARE PLANNING AND GOAL SETTING ................................................................................................................... 8
UNSKILLED ........................................................................................................................................................ 8
SKILLED . ............................................................................................................................................................ 9
3. CASE CONFERENCING ........................................................................................................................................... 10
UNSKILLED ...................................................................................................................................................... 10
SKILLED . .......................................................................................................................................................... 11
4. COMMUNICATION ................................................................................................................................................ 12
UNSKILLED ...................................................................................................................................................... 12
SKILLED . .......................................................................................................................................................... 13
5. CULTURAL SENSITIVITY . ....................................................................................................................................... 14
UNSKILLED ...................................................................................................................................................... 14
SKILLED . .......................................................................................................................................................... 14
6. DOCUMENTATION ................................................................................................................................................ 15
UNSKILLED ...................................................................................................................................................... 15
SKILLED . .......................................................................................................................................................... 16
7. FINANCIAL ACUMEN . ........................................................................................................................................... 18
UNSKILLED ...................................................................................................................................................... 18
SKILLED . .......................................................................................................................................................... 19
8. INTERVIEWING AND ASSESSMENT ....................................................................................................................... 19
UNSKILLED ...................................................................................................................................................... 20
SKILLED . .......................................................................................................................................................... 20
9. MONITORING, REVIEW AND EVALUATION ......................................................................................................... 21
UNSKILLED ...................................................................................................................................................... 21
SKILLED . .......................................................................................................................................................... 23
10. NETWORKING AND COLLABORATION ............................................................................................................... 25
UNSKILLED ...................................................................................................................................................... 25
SKILLED . .......................................................................................................................................................... 27
CHAPTER TWO
STANDARD ONE – CASE IDENTIFICATION (SCREENING) AND ASSESSMENT .................................................................. 31
NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 31
REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 31
REFERENCES ....................................................................................................................................................................... 44
CHAPTER THREE
STANDARD TWO – PLANNING .......................................................................................................................................... 45
NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 45
REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 45
REFERENCES ....................................................................................................................................................................... 59
CHAPTER FOUR
STANDARD THREE – MONITORING .................................................................................................................................. 60
NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 60
REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 60
REFERENCES ....................................................................................................................................................................... 70
CHAPTER FIVE
STANDARD FOUR – EVALUATION AND OUTCOMES ....................................................................................................... 71
NATIONAL KEY SKILL SET CHECKLIST ............................................................................................................................... 71
REFLECTIVE PRACTICE EXERCISES ..................................................................................................................................... 71
REFERENCES ....................................................................................................................................................................... 90