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EURO ACADEMY
ESSENTIAL
8
COURSE OVERVIEW
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Senior Manager
Service Manager
Service Receptionist
Technician
Diagnostic Technician
Electrical Technician
Diesel Technician
Bodyshop Technician
ATTAINMENT
PREREQUISITES
COURSE CONTENT
First class customer care has long been
acknowledged as vital to business reputation and
customer retention. Positive customer impressions
and attitudes are essential for the overall success
of any business. While the actions of all staff can
have a great influence upon the experience for
the customer, the application and maintenance of
good techniques in this area requires a specific
set of knowledge and skills. This course has been
specifically designed to address the customer care
skills requirements for garage staff. It also meets the
requirements for technicians wishing to complete
the Bosch Diagnostic Technician and Master
Technician programs.
None
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Why customer service is important
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Understanding your customer needs
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Common problems and complaints
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How to deliver outstanding customer service
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Finding out what your customers think
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Case studies and practical exercises
On completion of CS 1,
delegates will be able to:
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Identify the key skills required in providing
excellent customer service
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Compare the application of good and bad
customer service using case studies and
group activities
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Utilise the principles of best practice in
customer care and apply defined
improvements to benefit the business
and working environment
BOSCH
CS 1
CUSTOMER CARE
DURATION
1 Day
E
ESSENTIAL