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© 2016 Dwellworks, LLC
Page 32
Lean & Agile Playbook v.2.01 – modified MAY2016
Servant Leadership
A servant leader is an individual who put others first. They are good communicators,
collaborators, systematic thinkers, and lead with moral authority. A leader with moral
authority is one who is worthy of respect, inspires trust and confidence, and establishes a
quality standard for performance. They accept and delegate responsibility, share power
and control, and create a culture of accountability.
Seven Pillars of Servant Leadership
+ Person
of character
– maintain integrity, demonstrate humility, and serve a
higher purpose
+ Puts
people first –
displays a servant's heart, is mentor-minded, and shows care
and concern
+ Skilled
communicator
– demonstrates empathy, invites feedback, communicates
persuasively
+ Compassionate
collaborator
– expresses appreciation, builds teams, and
negotiates conflict
+ Foresight
– visionary, displays creativity, and exercises sound judgement
+ System
thinker
– comfortable with complexity, demonstrates adaptability, and
considers the "Greater Good"
+
with moral authority
– granted by others
Show and Tell
A demonstration of features completed during a sprint or iteration, providing a forum for
team members, customers, and other stakeholders to review progress, provide feedback
on new features, and prioritize any new changes needed to the delivered features. By
using Show and Tell, teams maintain accountability to the customer.