88 / 111
Compare to SMPR
Method meets Performance Criteria
Method does not meet Performance Criteria
Acceptable or not? List reasoning
Document acceptability to Stakeholders
Feedback from Users
Solicit and document user feedback
Ch i
d
i
h i
ERP a r eterm nes mec an sm
May take form of
Proactive calls to users
Tally of incoming calls
Emails
W b
e surveys
March, 2013