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wiredInUSA - January 2015
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System diagnostics
ZCorum will provide a suite of services to the Highlands Cable Group.
Included in the agreement is access to ZCorum’s newest diagnostic
tools and provisioning of subscriber devices. Highlands is also now
offering ZCorum’s VoiSelect service, a managed VoIP offering for
residential and business customers that includes individual voice
accounts, hosted IP/PBX and SIP trunking.
The diagnostics tools include PreEqualization Analyzer, ZCorum’s
proactive network maintenance tool for DOCSIS networks. The
software-based tool makes use of the pre-equalization data coming
from cable modems in order to identify the severity and approximate
location of upstream impairments in the cable plant.
Highlandswill alsobeutilizingTruVizion, ZCorum’s application toprovide
advanced diagnostics for cable modem, DSL or fiber networks,
including live modem data, historical readings as well as interactive
mapping. The license includes access to TechVizion, a companion
mobile app used by technicians to help them troubleshoot issues and
verify signal levels while in the field.
Arthur Skinner, vice president of worldwide sales for ZCorum, said
the new tools will have a powerful impact on operational efficiency
for Highlands Cable. “TruVizion will provide increased visibility into
their DOCSIS network, allowing them to significantly reduce the time
needed to diagnose and resolve customer issues. Plus, PreEqualization
Analyzer and Upstream Analyzer give them the tools they need
to more efficiently maintain their upstream cable plant. In fact,
with PreEqualization Analyzer they can even find and fix upstream
impairments before service is affected.”