www.fypon.com
5
Introduction
General
Fypon ispleasedtoofferourcustomers thehighestquality
productsandservices.
•Fyponwill provideeachcustomer personalizedservice
throughour dedicatedCustomerServiceTeam.
•FyponCustomerServicewill be thesinglepoint of contact
to thecustomer for informationabout order statusandother
service-related itemsor questions.
•
Contact aFyponCustomerServiceRepresentativeby
phoneat 800.446.3040,byemail at info@fypon.comor
by faxat 800.446.9373.
•For customproducts,our dedicatedCustomProduct Sales
Department canassistwithpricequotes.
•
Contact theFyponCustomProduct SalesDepartment by
phoneat 855.397.6647or byemail at cps@fypon.com
Ordering&Delivery
PlacingOrders
Fyponwill acceptpurchaseorders inwritingorbyfile
transfer.
•Purchaseordersmust besent toFyponbyEDI (Electronic
Data Interchange), faxor email.
•Non-EDI stockpurchaseordersmust includeavalidFypon
part number.
•Purchaseordersshould include the following:
•
Fyponpart fromthecurrent price list
•
Detailedpart description
•
Quantityordered
•
Unit ofmeasure (each,etc.)
•
Net price
•Purchaseorders receivedby3p.m.,EST,will beprocessed
thesameday.Purchaseorders receivedafter3p.m.,EST,
will beprocessed thenext businessday.
•Fyponwill confirmall purchaseorderswithanorder
acknowledgement viaEDI, faxor email,unless thecustomer
hasoptednot to receiveacknowledgements.
•Customersshould revieworder acknowledgementscarefully
for accuracy.Thecustomer isobligated tobringorder
acknowledgement discrepancies to theattentionof their
CustomerServiceRepresentative,and failure todoso
may result indisallowanceof aclaim.
•Fypon reserves the right toaccept purchaseorders,at
Fypon'ssolediscretion.
MinimumOrder Quantities
•There isnominimumorder quantity forPUR,QuickRail
®
synthetic railingsystemsorPVCcolumnwraps.
•PVCTrimboardsandsheetsaresold in full-skid
quantitiesonly,withaminimumorder of a full truckload
(35,000 lbs.materialweight –permittingup to3stops).
•PVCTrimprofilescanbecombinedonyourPVCTrim
board,sheet,corner boardor beadboardorders tomeet
the truckload requirement.
•PVCTrimprofilesmaybeorderedby thebundleor in
mixed full-skidquantities.
LeadTime
The followingproductdefinitionsapply tothe leadtimes
outlinedbelow:
Stock
–PURstandardproductsshown in the2013Fypon
PolyurethaneCatalogandPriceList,unlessotherwisenoted.
Fabricated
–PURstockproductsaltered tocreateadditional
sizes,attachaccessoriesor routeachannel toaccept siding.
Non-Stock
–PURpreviouslyofferedproducts thatmaystill
beavailableat a longer lead time.
Custom
–PURproductsmade fromauniquedesigncreated
tocustomer specifications. (custommouldedor fabricated)
SpecialOrder
–PVCproductsavailable inadditional sizesor
withadditional accessories.
•PURProducts
•
Stockproductswill ship in5businessdays.
•
Fabricatedwill ship in5days for ordersup to30
pieces.Larger orderswill beevaluatedandmay
requirecustommouldingandextended lead time.
•
CustomandNon-Stockproductswill ship inup to
8weeks.
•
Customorders requireapurchaseorder andsigned
drawingbefore lead timebegins.
•
Lead time for product over8 feet in length, large
order quantitiesor customproductwithunique
dimensionsmayvary.
•
Combinedordersof stock, fabricatedandcustom
productswill shipwith the longest lead timebased
FyponServiceGuidelines
The following serviceguidelines apply toFyponpolyurethane (PUR) andPVCproducts.
