www.fypon.com
7
w.fypon.com
•TheFyponTrafficDepartmentwill fileall in-transit damage
claims that include theproper noticeanddocumentation
as required in thissection.
•Thecustomer isobligated to report carrier damageclaims
withproper documentation to theattentionof theFypon
QualityDepartment,and failure todosomay result in
disallowanceof aclaim.
QualityReturns
Fyponwill consideracceptingqualityreturns for
uninstalledproductunder the followingguidelines:
•Requests for defectivematerial RGAmust bemadewithin
6monthsof deliveryof goods.
•Requests for defectivematerial RGAmust besubmitted
inwriting to theFyponQualityDepartment at
fyponrga@thermatru.com.
•Once the request hasbeenapproved,anRGAwill be
issued,and thegoodsmaybe returnedFreightCollect to
theaddressdesignatedon theRGAonaFypon-approved
carrier.
•Upon receipt of returnedgoods,Fyponwill inspect the
goodsand issueacredit contingent onmeeting the
requirementsof theRGAprocess.
• Itemsnot eligible for returnor credit:
•
Damagedproduct
•
Product that hasbeen installed,paintedor inanyway
modified fromtheoriginal shippedcondition
PolicyReturns
Fyponwill acceptpolicyreturnsunder the following
guidelines, inFypon'ssolediscretion:
•Requests for policyRGAmust bemadewithin6monthsof
deliveryof goods.
•Requests for policyRGAmust besubmitted inwriting to
theFyponQualityDepartment at fyponrga@thermatru.com.
•All requests for returnedgoodsaresubject to the following:
•
Goodsmust be incleanandoriginal condition.
•
Goodsmust be inunbroken,original packaging.
•
Restocking fees:
°
1-90days–minimum20%restocking fee
°
91-180days–minimum30%restocking fee
•Once the request hasbeenapproved,anRGAwill be
issued,and thegoodsmaybe returnedFreight Prepaid
to theaddressdesignatedon theRGA.
•The returnedgoodsmust beonapallet adequately
sized tosupport theproduct.
•Returnedgoodsmust beappropriatelybracedand
secured in thecontainer toensuresafe transport of the
goods to thedestinationplant.
•Goods returnedbrokenor damagedasa result of not
followingpackaging requirementswill bedeniedcredit.
•Uponreceipt of returnedgoods,Fyponwill inspect the
goodsand issueacredit, less restockingfees,contingent
onmeetingtherequirementsof theRGAprocess.
• Itemsnot eligible for returnor credit:
•
Damagedproduct
•
Product that hasbeen installed,paintedor inany
waymodified fromtheoriginal shippedcondition
•
Customor specialmadegoods
•
Obsoletegoods
Warranty*
Fyponwill processclaims for installedproductunder
the followingguidelines:
•Warranty requests fromhomeownersor end-use
customersshouldbeprocessedat the local dealer to
determine if thereareany installationproblems.This
may requirean initial field inspectionbyadealer
representative.
•Warranty issues that aredeterminedby thedealer tobe
aqualitydefect shouldfileaclaimwithFypon.
•
Theclaims request should include:
°
Inspectiondetails
°
Photos
°
Original purchaseorder number anddate
°
Proof of homeownership
Introduction
*For completedetailsonourwarranty,seepages28-29orwww.fypon.com
