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www.fypon.com
Customer Pick-Up
Fyponwill shipgoodsoncustomerarrangedtransportation,
withtheexceptionofPVCTrimboardsandsheets.
•Customer pick-up (CPU) at our facility isavailable
according tostandard lead times.
•CPUmust be indicatedon thepurchaseorder.
•Customersare responsible for arranging transportation.
•
Shippingcontainersmust beadequate for load
receiving.
•Customersmust confirmthepick-update / timewith their
CustomerServiceRepresentativeat least 2businessdays
prior to thescheduledpick-update.
•
Vanequipmentmust have trailer openingsof 98" in
widthand109" inheight,andbe inclean,empty,safe
anddrycondition.
•
Customer orderswill beavailable for pick-upbetween
5a.m.and9p.m.,EST,onbusinessdays.
•
Exception:Customerswithdroppedequipmentmay
pickupany timeafter9p.m.,EST,onbusinessdays,at
their convenience.
• It is the responsibilityof thedriver tochock thewheels
andensure the trailer isproperly locked to thedock.To
ensure thesafetyof our employeesand thesafe transport
ofmerchandise,Fypon reserves the right to refuse to load
anyequipment.
Product ReturnPolicy
Carrier DamageClaims
Intheeventofdamage, the followingactionsare
appropriate:
• Inspectionmust bemadeof eachshipment upondelivery.
Anydamage tocartonsor goodsmust benotedon theBill
of LadingorCarrierDeliveryReceipt at the timeof delivery.
•Claims for lossmust befiled inwritingwithasignedcopy
of theBill of LadingorCarrierDelivery receipt (noting
damage) to theFyponQualityDepartmentwithin
1businessday (24hours) of delivery.
•Documentationof freight damage (copyofBill of Lading
and / orCarrierDeliveryReceiptwithannotateddamage)
anddamagedgoodsshouldbe returned toFyponvia the
RGA (ReturnedGoodAuthorization) process.
•Replacement goodscanbearrangedbycontactinga
FyponCustomerServiceRepresentative.
on theproduct typeandquantityon theorder.
•PVCColumnWraps
•
Stockproductswill ship in5businessdays.
•
Special order productswill ship in10businessdays.
•QuickRail
®
SyntheticRailingSystems
•
Stockproductswill ship in5businessdays.
•
Special order productswill ship in10businessdays.
•PVCTrimProfiles,Boards&Sheets
•
Stockproductswill ship in7businessdays.
•
Boardsandsheetswill ship in10businessdays.
•
Special order productswill ship in3weeks.
•Similar toPURproducts,PVCcolumnwraps,QuickRail
systemsandPVCTrimproductswill shipwith the
longest lead timebasedon theproduct typeand
quantityon theorder.
•
Note:
Inall cases, theshippingdate isbasedon the
final receipt of all necessary information required to
process theorder.Lead times for anyproduct subject
toextension for exceptional order quantityor physical
dimension.
Cancellations
Fyponwill accommodatecancellations toorders,under
the followingguidelines:
•Cancellation requestsmust bemadeviapurchaseorder
sent toFyponbyEDI, faxor email.
•Thecancellation requestmust referenceeither the
customer purchaseorder number or Fyponorder
number,and the line item(s) tobecancelled.
•Cancellation requestsmust be receivedwithin24hours
fromreceipt of thepurchaseorder.
•Fyponwill confirmcancellationswithanorder
cancellationacknowledgement via fax,email or EDI.
•Cancellations for customandspecial order itemswill not
beacceptedafter theorder hasbeenacknowledgedby
Fypon.
Freight Terms
Fyponwill shipgoods tocustomersviagroundorLTL
(LessThanTruckload).
•Freight chargesarebasedonproduct typeand
order volume.Pleasecontact yourCustomerService
RepresentativeorCustomerService for informationon
your specific freight program.
Introduction
