ACQ Vol 12 No 3 2010

36 / 56

138 ACQ Volume 12, Number 3 2010 ACQuiring knowledge in speech, language and hearing
Mirabito, K., & Armstrong, E. (2005). Parent reactions to
speech therapy involvement. Paper presented at Practicality
and Impact: Making a Difference in the Real World, the
Speech Pathology Australia National Conference, Canberra.
Nelson, T.D., & Steele, R.G. (2006). Beyond efficacy
and effectiveness: A multifaceted approach to treatment
evaluation. Professional Psychology: Research and Practice,
37(4), 389–398.
Nilson, E., Myrhaug, H., Johansen, M., Oliver, S., &
Oxman, S. (2006). Methods of consumer involvement in
developing healthcare policy and research, clinical practice
guidelines and patient information material. Cochrane
Database of Systematic Reviews (3) Art. No.: CD004563.
DOI: 10.1002/14651858.CD004563.pub2.
Watts Pappas, N., & McLeod, S. (2008). Connecting
with families in paediatric speech-language pathology
practice. Paper presented at Reflecting Connections, the
joint conference between New Zealand Speech Language
Therapists Association and Speech Pathology Australia,
Auckland.
Watts Pappas, N., McLeod, S., McAllister, L., & McKinnon,
D. H. (2008). Parental involvement in speech intervention:
A National Survey. Clinical Linguistics and Phonetics, 22(4),
335–344.
Watts Pappas, N., McLeod, S., McAllister, L., & Simpson,
T. (2005). Parental participation in speech intervention: A
review. Paper presented at Practicality and Impact: Making a
Difference in the Real World, the Speech Pathology Australia
National Conference, Canberra.
Acknowledgement
Sincere thanks to Sarah Hammond for her generosity in
sharing her unpublished honours paper.
References
American Speech-Language Hearing Association. (1989).
ASHA consumer satisfaction measure. Rockville, MD: ASHA.
Andrew, J., Andrews, M.A., & Shearer, W.M. (1989).
Parents’ attitudes toward family involvement in speech-
language services. Language, Speech, and Hearing Services
in Schools, 20, 391–399.
Crais, E.R., & Belardi, M.S. (1999). Family participation in
child assessment: Perceptions of families and professionals.
Infant–Toddler Intervention: The Transdisciplinary Journal, 9,
209–238.
Donaldson, A., McDermott, K., Hollands, K., Copley. J.
& Davidson, B. (2004). Clinical reporting by occupational
therapists and speech pathologists: Therapists’ intentions
and parental satisfaction. Advances in Speech-Language
Pathology, 16 (1), 23–38.
Frattali, C. (1991). Measuring client satisfaction. Quality
Improvement Digest, Winter . Retrieved from: http://www.
Glogowska, M. & Campbell, R. (2000). Investigating
parental views of involvement in pre-school speech and
language therapy. International Journal of Language and
Communication Disorders, 35(3), 391–405.
Grela, B.G., & Illerbrun, D. (1998). Evaluating rural
preschool speech-language services: Consumer satisfaction.
International Journal of Disability, Development and
Education, 45 (2), 203–216.
Hammond, S. (2008). Client satisfaction with speech-
language services. Unpublished honours project, School of
Psychology, Curtin University of Technology.
Hollands, K., van Kraayenoord, C.E., & McMahon, S.
(2005). Support to adolescents experiencing language
difficulties: A survey of speech-language pathologists.
Advances in Speech-Language Pathology, 7(3), 113–129.
Liamputtong, P. & Ezzy, D. (2005). Qualitative research
methods (2nd ed.). Oxford: Oxford University Press.
Appendix. Quality assurance survey
Dear Parent,
I would value your feedback regarding the speech therapy service you and your child receive. Your responses will be anonymous unless you wish to
sign this survey form. The results from this survey will be collated and used to improve the service I provide. I hope to present these results at the
next national speech therapy conference, and submit for discussion in one of our speech therapy publications.
Please rate honestly how you feel about the following by ticking the appropriate column.
Very Somewhat Very Extremely
dissatisfied dissatisfied Satisfied satisfied satisfied
1. Initial phone contact (discussion of my child’s problem,
appointment convenience, fee schedule)
2. Initial consultation (made to feel welcome)
3. Therapist’s interaction with my child (how at ease my child felt,
therapist’s responsiveness to my child)
4. The assessment of my child (length of testing, explanations of
test use)
5. The therapist’s interpretation of the assessment findings
6. The therapist was able to answer my questions
7. The therapist asked if I agreed with her interpretation
Katherine Osborne has been operating her predominantly
paediatric practice in Queensland since 1997. Prior to this she
worked for Education Queensland. She has a keen interest in early
intervention, language and literacy, and community awareness of
communication disorders.
Correspondence to:
Katherine Osborne
12 Smugglers Place Runaway Bay QLD
phone: +617 5528 9357
mobile: 0409 891 788
email: