ACQ Vol 12 No 3 2010

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ACQ Volume 12, Number 3 2010 139
Very Somewhat Very Extremely
dissatisfied dissatisfied Satisfied satisfied satisfied
8. The therapist’s explanation of results was in language I
understood (jargon was explained and not assumed)
9. The cost of the initial assessment session was appropriate
10. The report (if applicable) was promptly posted to me
11. The report (if applicable) was comprehensive
12. The report (if applicable) was clearly written (jargon explained)
13. The report (if applicable) was accurate
14. The therapist’s recommendations were specific and practical
15. Therapy goals were planned with my input (the therapist asked
about my main concerns and goals)
16. I was involved in my child’s sessions
17. The therapist explained what activities were to be done, why
and how
18. The resources used in the therapy session were appropriate (fun,
maintained my child’s attention)
19. Homework was explained to me
20. Homework was the right amount
21. My child enjoyed the homework (fun, motivating)
22. My child progressed with therapy
23. The anticipated length of time needed for therapy was discussed
with me
24. My child’s teacher was informed of assessment results and how
to help (report or phone or scrapbook or via me)
25. The cost of the therapy session was appropriate
26. The therapist was competent
27. The therapist behaved in a professional manner
28. The therapist’s interpersonal skills were appropriate (supportive,
approachable, displayed empathy)
29. The therapist helped me transfer my child’s therapy into
everyday contexts (made suggestions)
30. I feel my skills and knowledge have increased
31. The therapist’s cancellation policy is displayed
32. The cancellation policy was discussed
33. I agree with the cancellation policy
34. The therapist’s qualifications are displayed
35. The therapist’s therapy resources are adequately maintained
(clean, in working order)
36. My satisfaction with therapy outcomes
37. My satisfaction with health rebates
What I expected of speech therapy
Any barriers to my child’s progress (therapist? family? other?)
What I like/d about my experience of speech therapy
What I don’t /didn’t like
I would like to see improvements in
Any other comments, questions, issues
Overall satisfaction rating