13 / 58
EMPLOYEE EXPERIENCE
WELL-BEING AND THE
CORPORATE
An abundance of research demonstrates
links between employee well-being
and bottom line financial outcomes.
Human happiness has been found to
have large and positive causal effects on
productivity. Positive emotions appear to
motivate, while negative emotions have
the opposite effect.
A study by PwC found cost-benefit
ratios ranging from 2:3 to 1:10 – meaning
for every U.S. $1 spent on well-being
initiatives, an organization can expect
to receive U.S. $10 in value back. Tim
Munden, chief learning officer at Unilever,
reinforces this. He estimates that Unilever
recoups an estimated €6 for every €1
invested in well-being programs across its
European businesses.
Gallup breaks the potential benefits of
‘well-being’ down further. Their global
meta-analysis suggests businesses with
highly satisfied, engaged employees are
rewarded with 37% lower absenteeism,
21% higher productivity, and 10% higher
customer satisfaction.
THE COST OF PRESENTEEISM
TO BUSINESSES PER YEAR,
TEN TIMES HIGHER THAN THE
COST OF ABSENTEEISM
$1,500
billion
13