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1. Building a high-performance business
relationship focused on partnering.
The foundation of Vested outsourcing
is structuring the business relationship
as a partnership – both parties have an
equal standing. Not only does this reduce
potential sources of conflict, but allows
both parties to focus on what is truly
important. Time is invested in delivering
outcomes aligned with the client’s
corporate strategy, rather than meeting
arbitrary metrics that may not necessarily
lead to a better solution for the client.
2. A flexible approach leads to flexible
solutions. All outsourcing requirements
are subtly different. Adopting a Vested
approach allows for greater exploration of
problems and solutions prior to defining
tasks and outcomes, and so avoids a
textbook approach. The model therefore is
one of flexibility, not rigidity.
3. Driving innovation solutions through
partnerships and flexibility. It is this
flexibility that drives innovation as an
environment of constant improvement is
created. As a result, the service provider
relationship shifts from “what can we
do for you?” to “what can we do better
together?” Once an outcome is achieved,
the focus can shift to the next, higher
level outcome and then the next and so
on. Both parties are working together to
develop industry leading solutions.
4. Ready for the long-haul: A foundation
for a long-term relationship. The whole
outsourcing procurement process is
likely to take longer as both parties take
A paradigm shift is occurring within outsourcing procurement and corporate real
estate (CRE), and at the heart is an increasing focus on outcomes. There is an
increased realization that both outsourcers and service providers will achieve mutual
success if the business relationship is structured as a partnership. In procurement
parlance, this is Vested Outsourcing.
Here are six key reasons why Vested outsourcing should be considered for your next
corporate real estate outsourcing model.
the time to get to know and understand
each other. Time is needed to develop
innovative solutions, they are not created
overnight. However, this is a key facet of
Vested outsourcing. Both parties are on a
common journey, underpinned by shared
values and goals. Ultimately, this leads to
a longer-lasting relationship, reducing, or
even removing, the need to retender. Both
parties then benefit simultaneously from
reduced costs and greater stability.
5. Sharing probability: All for one.
The sharp focus on outcomes, and not
metrics, ensure that the outsourcer’s
most significant issues are addressed. The
key is to identify and set outcomes that
matter. The service provider benefits from
this relationship too. Aside from financial
remuneration, the service provider is
working to develop industry-leading
solutions to benefit the client, which also
can be applied elsewhere. The flexibility
not seen in traditional procurement
approaches helps to ensure the operating
model and commercial framework
are optimal for both parties and are
the source of securing much greater
outcomes.
6. Shared values in a sharing economy.
Adopting a Vested outsourcing approach
is essentially a means for a first generation
outsource contract to reach a third
generation relationship without enduring
the pain and costs normally associated.
In a world increasingly characterized by
the sharing economy, it makes sense for
all business relationships to be based on
shared values, culture, and objectives.
Vested Outsourcing
IT’S TIME TO TRANSFORM OUTSOURCING
DR. DOMINIC BROWN
Head of Research, Australia
and New Zealand
BEN TRACEY
Director
Enterprise Solutions
ROBERT KEMENY
Head of Transition and Facility
Management SME, Business
Operations Support Services
PHIL HANCOCK
Operations Manager
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