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#4
At this time the caller is borderline regarding booking the business with the Manager. Manager did express a genuine
interest in the caller’s needs during the initial call, however had not followed through with materials and did not place a
follow up call to seek a decision. To be successful in the future, it is recommended that the manager uncover more
information during the qualification portion of the call and pursue the caller until a decision is reached.
#5
Caller would probably book space with Manager; however, there are a few areas of growth. We recommend that she
conduct a thorough qualification and offer a detailed and enticing hotel description. However, because Manager
attempted to close on the booking and addressed the caller’s objection, she effectively convinced Caller to use her
property.
Thank you for using these examples! We will periodically update them as needed. Always remember, the
focus of our shop program is to be a positive training tool! We are here to help and support our
customers. How we word our recommendations when they miss a particular skill needs to be done in a
helpful and positive manner.