Food and Beverage Training Manual

Table Setup & Sequence of Service

Lunch For a casual meal experience the table set up consists out of rollups and the condiments on the table. Every table gets a side table to the right hand side of position one. Position on is always the chair positioned at seven o’clock with the restaurant entrance in your back.

The sequence of service works as followed:

1. Greet the members and the guests by name, introduce yourself and present the menu (in 30secs) 2. Present the daily specials and take drink order (within 1min) 3. Serve the drink, take lunch order and pay attention to choice of bread, cheese, condiments and other modifications (within 2-3min) 4. ALWAYS repeat the order in detail a. There is no “the member did not specify” , there is only “we did not ask” 5. Return the menus to the service station and order the food via JONAS (within 5min) a. Specify the details on your order b. NO TICKET NO FOOD 6. Check for refills constantly & table maintenance & add cutlery if necessary (within 7min) a. If the glass is half empty refill! b. Lemon, limes and open sugar is trash and does not belong on the table 7. The server is responsible to be at the table when the food gets served (within 12min)

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