ŠAVŠ/TAČR Digital Czechia in a Digital Europe

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BIBLIOGRAPHY

[1] Actors, Digital Austria, see https://www.digitalaustria.gv.at/akteure/.

[2] Baig Aamer, Dua Andre, Riefberg Vivian, Putting citizens first: How to improve citizens’ experience and satisfaction with government services, McKinsey Center for Government, 2014, https://www.mckinsey.com/~/media/mckinsey/industries/ public%20 sector/our%20insights/how%20us%20state%20governments%20 can%20improve%20customer%20ser v ice/put t ing%20ci t izens%20f i r st%20 how%20to%20improve%20citizens%20experience%20and%20satisfaction%20 with%20government%20 services.ashx. [3] Corydon Bjarne, Ganesan Vidhya, Lundqvist Martin, Digital by default: A guide to transforming government, McKinsey Center for Government, 11/2016, see https:// www. mckinsey.com/~/media/mckinsey/industries/public%20sector/our%20 insights/transforming%20government%20through%20digitization/digital-by- default-a-guide-to-transforming-government.ashx. [4] Digital agenda for Norway in brief ICT for a simpler everyday life and increased productivity, Norwegian Ministry of Local Government and Modernization, 2015-2016, see https://www.regjeringen.no/contentassets/07b212c03fee4d0a94234b101c5b8 ef0/ en-gb/pdfs/digital_agenda_for_norway_in_brief.pdf. [5] Digital Economy and Society Index (DESI) 2018 Country Report Czech Republic, European Commission, 2018, see http://ec.europa.eu/information_society/ newsroom/ image/document/2018-20/cz-desi_2018-country-profile_eng_B43F6E27- BF54-184469A6178486494991_52216.pdf. [6] Digital Economy and Society Index (DESI) Public Services, European Commission, 2018, see http://ec.europa.eu/information_society/newsroom/image/ document/2018-20/5_desi_report_digital_public_services_B5DBE542-FE46-3733- 83C673BB18061EE4_52244.pdf.

[7] Digital government toolkit - Digital Government Strategies: Good Practices - Austria: Platform Digital Austria, OECD, see http://www.oecd.org/gov/austria-digital-austria.pdf.

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[9] Dilmegani Cem, Korkmaz Bengi, Lundqvist Martin, Public-sector digitization: The trillion-dollar challenge, McKinsey Company, 12/2014, see https://www.mckinsey.com/ business-functions/digital-mckinsey/our-insights/public-sector-digitization-the- trillion-dollar-challenge. [10] Duneja Rajesh, Pichai Hariprasad, Lasku Agron, Kilefors Petter, Digitalization of government services, We want an “experience” – not just great IT, Arthur D Little, 11/2018, see http://www.adlittle.com/sites/default/files/viewpoints/adl_ digitalization_ of_government_services-min.pdf.

[11] e-Identity, e-Estonia, see https://e-estonia.com/solutions/e-identity/mobile-id.

[12] EU Benchmark 2018, Digitales Osterreich, see https://www.digitales.oesterreich. gv.at/-/ eu-benchmark-2018.