KSS July Edition eKourier 2025

FEATURE

LOCKED UP SINCE...

Following on from our Momentum24, we identified an opportunity to dig further into how we as a business communicate the great KSS Brand internally. With so many long-tenured Team Members, there is a great opportunity to hear about what the KSS brand means to them. Here are thoughts and ideas from some of our “Locked Up” Team Members (and keep an eye out for some videos in the coming months).

SHAUN YOUNG Manager Coorparoo

LENCI TAYLOR Manager Belmont

STEVE JANSEN Manager Pymble

I started in 2009, then had a two-year break with another employer, then returned in 2016. 15 years in total. I get my Hands in Concrete next year! For me, Kennards Self Storage is a family-owned company that really does try to promote a constructive culture amongst their team and want to provide the best storage solution for their customers. Unused rent refunded still surprises and delights new customers. I think allowing Team Members the freedom to deal with problems on the spot, de-escalates an issue much faster than waiting for a “boss to get back to us”. I think areas we could improve on to reflect our brand promise would be an automated Happy Birthday text Message for our customers when we roll out Hummingbird. We are 'The People Who Care'.

I have been with Kennards 25 years this December.

I have been at Kennards 10 years this October.

The Kennards Self Storage brand is very well known as a family, and all the Team Members are a part of this family. It’s an honest and ethical business that treats everyone with respect. We have confident Team Members who like what they do. Being themselves, needing no gimmicks or tricks to get the business. Customers can be straight up 'on guard' fearing traps, thinking they can (or must) haggle for a deal. When they finally get our simple message, it’s a win. I think areas we could improve on to reflect our brand promise would be to see the renewal of Momentum and continual commitment to PEP works on both our people and our business. 1: It’s an old one, but 'Our people make the difference', and 2: 'Word of mouth is very powerful'.

I always describe the Kennards Self Storage brand as 'The People Who Care'. We care about our customers and team and treat everyone as family. Our customer service is the most compelling thing we offer to our customers. We don’t treat them as customers we treat them as people. I think areas we could improve on to reflect our brand promise would be innovation, customer centricity and Best Practice and processes. This not only keeps our values in check with customers and our teams, but ongoing enhancements offer world class customer service and Best Practice as a business.

Jared Mobbs NSW Operations Manager

13 Kennards Kourier July 2025