KSS eKourier January Edition 2025

FEATURE

MOMENTUM 24 PROGRESS UPDATE

By now you will have received the summary booklet about Momentum. You will no doubt also be learning more as the surprises, balloons and fanfare of Paint the Town Blue rolls out across centres. With our new Dream, documentation is being updated across training, Atlas and web pages.

S ince the summary was distrib- uted at Christmas, your Pillar Champions have been hard at work moving forward through their responsibilities and projects. Summarising some of their progress: Pillar #1: Technology Much progress has been made on the next stages of Hummingbird and the new website for delivery during 2025. Cyber security has continued to have its profile raised after Cal and Mary from THQ spearheaded the initiative on the last Fireside Chat in December. Atlas improvements are progressing and selecting new payroll and finance operating systems is all ticking along. Pillar #2: People & Company Culture The role for People and Engagement has been announced with recruit-

ment for our new Operations Manager commenced.

security innovations being implemented at your centres. There are also the formative steps for encouraging more team input and suggestions. Pillar #5: Brand The marketing calendar is coming closer to launch in February along with other methods of keeping all teams better informed. Key data points across platforms such as Google, StorMan and the Website are being targeted for tracking and analysis. That’s about it for now. For the next edition we will share a deeper dive into Pillar # 1 - Technology, being champi - oned by Wayne and Jeff. So once again, stay tuned.

Steps are being taken to document and organise key processes protecting and preserving important knowledge across KSS. The future leaders training is getting closer with final details being coordi - nated ready for launch. Pillar #3: Customer Experience The core of Paint the Town Blue has been developed, adding energy to Team Member recognition and celebrating praise. Communications that highlight key brand messages for customers is also being developed.

Darryl Hodgson NSW Operations Manager

Pillar #4: Innovation You will be seeing many of the subtle

6 Kennards Kourier Jan 2025