KSS eKourier January Edition 2025

FEATURE

KSS GETS A NEW AND IMPROVED DREAM: THE FAVOURITE NAME IN SPACE

L to R: Grand Clifftop Walk, Blue Mountains - Radha Shivakumar, Anthony Tropiano, Jeff Xanthos, Jared Mobbs, Kellie Robley, Sharon Munro, Andrew Kirkham, Deepa Chirayath, Beth Mafrici, Darren Marshall, Sam Kennard, Keenan Mowatt, Wayne Brown, Fiona Harding, Antone Boustani, Tony Vuong, Darryl Hodgson, Javier Perez, Nicole Bergan, Chi Ly, Jelena Stricevic.

K SS has been directed for many years by the big idea to become a Famous Household Name. This has served us well, until we recently reflected on our strategy and plans at Momentum ‘24. This process involved 22 of the team, and included challenging the guiding vision and dream for the business. We decided to elevate the statement that defines our big idea. Our Dream. Moving from being famous to a more emotive concept of being the favourite. This raises us in the hearts of consumers and better reflects the strong engagement and commitment the team have to surprise and delight our customers.

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The axiom - “People will forget what you said; people will forget what you did, but they never forget how you made them feel” - really also resonates strongly with the new dream. It is undeniable that our team execute customer service and demonstrate genuine care at an exceptional level.

Being the favourite sets us apart from others, and is a warmer sentiment than famous. While we also still say we are the name to reflect our wider brand and reputation in space, which points to our industry. ‘ exciting and inspiring improvement that will further elevate us. Our Dream to be The Favourite Name in Space is an

These moments have an impact on people and making us fondly remembered, indeed to be the favourite storage operator.

Our dream to be The Favourite Name in Space is an exciting and inspiring improvement that will further elevate us. Sam Kennard Chief Executive Officer

7 Kennards Kourier Jan 2025