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Analysis of Agencies with Revenues
Greater Than $10,000,000
2. Group Life & Health CSRs
Average
Top 25%
Number
15.4
High
108.0
Low
1.1
Average Commissions Serviced
$343,596
$553,770
Average Pay ($)
$45,692
Average Pay (% of Book Serviced)
13.3%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
5.6%
Marketing (Placement)
25.9%
Claims Processing
8.0%
Customer Service
51.5%
Administration
8.9%
3. Personal P&C CSRs
Average
Top 25%
Number
12.2
High
53.8
Low
2.0
Average Commissions Serviced
$169,839
$237,769
Average Pay ($)
$34,996
Average Pay (% of Book Serviced)
20.6%
How Time Was Spent
25.9%
8.0%
51.5%
8.9% 5.6%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 91
2003 Best Practices Study