93 / 97
Analysis of Agencies with Revenues
Greater Than $10,000,000
CSR Summary
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
5.9
High
23.0
Low
1.0
Total IT Payroll Expense ($)
$394,569
$949,725
As % of Total Compensation Expense
1.7%
As % of Net Revenues
1.1%
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Book Serviced/CSR
(Commissions)
Average Top 25%
Average Pay as % of Book Serviced
0%
10%
20%
30%
Commercial
P&C
Group L&H Personal
P&C
Multi-Line
Page 93
2003 Best Practices Study