2014 Best Practices Study
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
Service/Sales Support Staff
Key Benchmarks
Profile
Average
Top 25%
Revenues
Commercial P&C Service/Sales Support Number
13.5 27.0
Expenses
High Low
Profitability
3.5
Average Revenue per Staff
$307,824 $696,605
$489,678
Employee Overview
Total Commercial Service Payroll ($)
Producer Info Service Staff Info
Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number
19.5%
1.4 4.0 0.1
Technology
High Low
Insurance Carriers
Average Revenue per Staff Total Bond Service Payroll ($)
$186,446 $79,338
$314,128
Appendix
Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number
31.7%
9.5
High Low
31.6
1.0
Average Revenue per Staff
$200,849 $389,453
$283,475
Total Personal Service Payroll ($)
Payroll (as % of Total Personal Revenue)
23.3%
Group L&H Service/Sales Support Staff Number
2.8 6.5 0.4
High Low
Average Revenue per Staff
$372,264 $144,549
$587,381
Total Group L&H Service Payroll ($)
Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number
17.3%
0.9 2.0 0.1
High Low
Average Revenue per Staff
$95,113 $32,626
$265,281
2014 Best Practices Study
Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)
35.5%
Multi-Line Service/Sales Support Staff Number
Agencies with Revenues Between $5,000,000 and $10,000,000
* * * * * *
High Low
Average Revenue per Staff
*
Total Multi-Line Service Payroll ($)
100
Payroll (as % of Total Multi-Line Revenue)
*Insufficient Data
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