2014 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Service Staff Payroll Information

Key Benchmarks

Profile

Average

+25% Profit

+25% Growth

Pay Ranges by Service Position AE Average Low

Revenues

Expenses

$60,182 $85,803

$55,475 $91,964

$57,288 $76,703

Average High

Profitability

CSR

Employee Overview

Average Low Average High

$40,218 $70,798

$40,468 $71,253

$39,224 $74,865

Producer Info Service Staff Info

Processor/Asst CSR Average Low

$35,085 $44,332

$35,954 $46,313

$32,904 $50,828

Average High

Technology

Marketing

Average Low Average High COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High AE Average Low Average High CSR Average Low Average High Processor/Asst CSR Average Low Average High Marketing Average Low Average High Claims Average Low Average High

$53,806 $71,774

*

$49,315 $68,946

Insurance Carriers

$66,873

Appendix

$39,765 $50,130

$40,313 $49,713

$39,299 $52,462

$44,367 $59,475

$47,901 $79,704

$49,564 $52,462

$35,951 $51,658

$38,289 $53,903

$38,177 $51,437

$29,385 $36,038

$28,126 $36,967

$28,426 $38,753

$35,402 $55,258

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$30,878 $35,478

$31,500 $34,000

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$63,510 $70,709

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$51,714 $69,694

2014 Best Practices Study

$39,520 $56,533

$34,004 $57,168

$34,646 $54,642

Agencies with Revenues Between $5,000,000 and $10,000,000

$32,390 $33,958

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$25,123 $25,740

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101

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